Complete Visibility into Your IT Operations
Custom-built ticket system, real-time SLA tracking and an advanced reporting portal built for management.
Lack of visibility in IT operations prevents management from making informed decisions. DataSys's ticket and reporting platform makes your entire IT operation transparent and measurable.
A ticket system configured to your organisation's workflows automates ticket creation, prioritisation, escalation and closure. SLA time is visible for every ticket; automatic alerts are sent when a breach risk is detected.
Customised dashboards for management and C-level visually present strategic KPIs such as monthly SLA performance, recurring issue analysis, team productivity and cost metrics.
What We Deliver
Custom Ticket Portal
A user-friendly ticket system customised with your company's branding.
Real-time SLA Tracking
SLA time visible for every ticket in real time, with automatic alerts on breach risk.
Escalation Workflows
Automatic escalation, notification and assignment rules based on priority and time.
Trend Analysis
Historical data visualisation for identifying recurring issues and root cause analysis.
Executive Dashboards
Customisable KPI dashboards for C-level and automated report delivery.
API & Integration
API-based integration with existing ITSM tools and business systems.
Our Process
Requirements Analysis
Your workflows, prioritisation rules and reporting needs are established.
Platform Configuration
Ticket categories, SLA levels and escalation rules are configured.
Integration & Testing
Integration with existing systems completed; user acceptance testing conducted.
Go-Live & Training
Platform goes live; your teams are trained to use the system effectively.